Hello. Until today I tried 3 seedbox providers : seedbox.fr, super seed me and rapidserverz (in chronological order). I left the first two ones mostly because the rights management of the ftp was sort of problematic (hard to suppress or rename files and folders, etc…). Then I switched to rapidserverz. At first I was very satisfied : I discovered ruTorrent, was able to reboot my seedbox remotely, everything was fine with the FTP, the offer wasn’t expensive at all and the service rather great (25 gb, ruTorrent, unlimited torrents and bandwith for just £6 per month, all this working perfectly…); in a word I was satisfied.
Things turned differently about two weeks ago because I discovered how crappy their customer support was. My seedbox went down on a saturday about two weeks ago (march 31st). I thus opened a ticket. At first I thought “no problem; it’s written that they have a 24/7/365 support, it should be a matter of hours or at worst I will have my answer on monday”. No answer until tuesday (april 3rd). On friday (april 6th) they notice that it’s a HDD problem and write me to tell me that they will have to switch me to another server and reinstall it all if I’m okay with it. I answered within 10 minutes as I was on my pc. Now we are wednesday (april 11th); nothing is done yet and I have a bunch of tickets that have not been answered. I still can’t access my seedbox, and I really think of changing for another provider. Not because of their slowness to restablish the service, besides, but what’s the point when no-one even answers you?
Ironic, when you think that their motto is “the only choice for a great support”, isn’t it?

everything is fine until april 3, when my seedbox just shut down and now i can’t access

all the mails i’ve sended from then doesn’t has been answer